Cancellation & Refund Policy

1. Purpose

This policy governs cancellation, withdrawal, and refunds for COREROUNDER's paid services (subscriptions and digital content credits). Matters not covered here follow our Terms of Service and applicable consumer-protection law.

2. Subscription Refunds

• Paid subscriptions renew automatically each month (or year) on the billing date.
• You may cancel anytime; access continues until the end of the current billing cycle, and no further charges are made from the next cycle.
• A full refund may be requested within 7 days of payment if the paid features of that cycle were not materially used.
• Refunds may be limited, within the bounds of applicable law, once the service has been materially used or a substantial portion of the cycle has elapsed.

3. Vision Credits (Digital Content Top-up)

Vision chart-analysis credits ("Vision Credits") are digital-content credits usable only for in-service AI analysis.

• Unused credits: fully refundable within 7 days of top-up if none of the topped-up credits have been used.
• Partially used credits: consumed credits are treated as digital content already delivered and are non-refundable; only the remaining unused balance may be refunded at the top-up unit price.
• Free-trial and promotional credits are non-refundable.
• No credit is charged when analysis cannot be produced (e.g. a non-chart image).

4. Limits on Withdrawal

For digital content that has begun to be delivered, the right of withdrawal may be limited under applicable e-commerce law. Such limitations are disclosed during checkout.

5. Refund Method & Timing

• Refunds are issued to the original payment method.
• Card refunds may take several business days depending on the card issuer's policy.
• Requests are processed within 3 business days of receipt; we will notify you of the outcome.

6. Contact

For cancellation/refund inquiries, contact support@corerounder.com. Business information is shown at the bottom of this page.

Related: Terms of Service · Privacy Policy